Deputy Director, Quality Management Assurance and Risk

Duties and responsibilities entail;

• Advising on issues relating to Quality Assurance and Risk Management;
• Initiating Development of Quality Assurance and Risk Management Policies and strategies;
• Ensuring implementation and compliance with the Quality Assurance and Risk Management Policies and strategies;
• Assisting the Chief Executive Officer in developing the Quality Assurance and Risk Management agenda;
• Ensuring compliance with quality standards of all procured goods and services;
• Ensuring research on relevant standards for adoption by TF;
• Ensuring appropriate management of the risk to the Fund, employees, customers, reputation, assets and interests of stakeholders;
• Overseeing risk management of the Fund in the following areas:

1. 1. 1. Corporate governance;
      2. Enterprise risk;
      3. Information and security risk;
      4. Regulatory and operational risk;
      5. Technology risk.
      6. Promoting and monitoring continuous quality improvement within the Fund in line with the ISO standards;
      7. Compiling data for trend analysis and reporting and developing programs or action plans for implementation by the Fund;
      8. Conducting regular quality assessment visits on programmes within the region;

• Writing an annual Quality Improvement plan and presenting to the Director for review;
• Overseeing compliance of written policies and procedures established by the Fund and periodically reviewing the policies/procedures and making recommendations for revisions and improvement where necessary;
• Developing and planning effective training for staff in regard to Quality and Risk Management;
• Overseeing management of risk incidents and keeping a record of all risk incidents in the Fund;
• Partnering with all departments to ensure efficient work flow, quality programs and compliance in line with ISO procedures;
• Compiling documentation and information necessary to assist in the process of strategic planning;
• Organizing and Overseeing regular ISO audits and quality assurance within the Fund;
• Overseeing review of ISO procedures to ensure compliance;
• Regularly responding to risk questions and concerns within the Fund;
• Advising on design and implementation programmes that promote innovations in the Tourism Industry;
• Overseeing the establishment and implementation a framework for identification, evaluation, patenting, incubation of innovations;
• Recommending improvements for processes through continuous bench marking initiatives;
• Spearheading continuous innovation to staying ahead of Trends in the industry;
• Directing on the planning on new ideas to make the organization efficient;
• Informing on ways that the organization remains relevant;
• Reviewing designed surveys for implementation;
• Conceptualizing innovative initiatives linkage with industry for innovations;
• Advising on matters pertaining to predictable changes in the industry and provide innovative solutions;
• Reviewing the framework for innovation in the Tourism Industry;
• Overseeing the Design and coordination or conduction of organizational level research on Fund goals and strategic direction, baseline and market surveys;
• Reviewing the Fund’s research portfolio; and,
• Reviewing the agenda items for management on research and innovation;

1. Person Specification

For appointment to this grade a candidate must have;

• At least ten (10) years’ work experience of which three (3) years in a management position;
• Bachelors Degree in Economics, Business Administration, Public Policy, Statistics, Mathematics, or equivalent qualifications from a recognized institution.
• Masters Degree in Communications, Marketing, Public Relations, Business Development, Development Studies, International Relations, Public Administration and Business Administration or equivalent qualifications from a recognized institution
• Be a member of a relevant professional body where applicable
• Management course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in Computer Applications;
• Meet the provision of Chapter Six of the Constitution

Key Competencies and Skills

• Analytical skills
• Strategic and innovative thinking skills
• Good interpersonal skills
• Organizational skills
• Communication skills
• Proficiency in computer applications;

Method of Application

Applications clearly marked “APPLICATION FOR THE POSITION OF ………………………………” to be addressed to:
The Chairman, Tourism Fund
P.O. Box 46987 – 00100 Nairobi

Soft copy applications should be addressed to chairman@tourismfund.co.ke so as to reach on or before 2nd May, 2025.

No hard copies will be accepted.

• Only shortlisted candidates will be contacted.
• Any form of canvasing will lead to automatic disqualification.

“Tourism Fund is an equal opportunity employer and encourages all qualified persons including the youth, women, persons with disability and persons from minority groups to apply”